If you are looking for Verizon Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the Verizon Interview.

Here we will discuss how to answer Verizon Job interview questions successfully.

Please note that these are practice questions, and we are not affiliated with the company mentioned in this post.

Verizon Interview Questions and Answers

1. Tell me about yourself?

• While it’s acceptable to discuss your hobbies and interests during an interview, it’s best to keep such discussions brief. Instead, prioritize discussing related work experience as it can help you stand out from the competition.

2. Why do you want to work at Verizon?

Here is where you show enthusiasm about why you want to work at Verizon. This is also your chance to show you have researched the company. Finally, show how a career at Verizon can help you achieve your career goals.

Below is a sample answer to someone on a Verizon Customer Service Interview.

3. Why should Verizon hire you?

When answering this question, consider the following tips:

• Be straightforward and confident about your abilities.
• Highlight the reasons why you are the right candidate.
• Express enthusiasm for why you want this job.
• Additionally, affirm your ability to work hard.

4. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience you have that directly correlate with the job you are applying for. Therefore, review the job description and reassure the interviewer that you have the experience and skills to do the job.

5. What is your greatest weakness?

• You should not deny that you have a weakness or state strengths as a weakness (I am a perfectionist or I work too hard and neglect my friends and family). Instead, think of a weakness that is required but not critical for the job and state that as your weakness.
• When you state your weakness make sure you include what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Verizon Company Information

6. What can you tell us about Verizon?

About Verizon

• Verizon is a telephone, internet service provider, and television company in the United States.
• Verizon Media owns AOL and Yahoo!
• The company is traded on both the NYSE and NASDAQ.
• Verizon Wireless is the largest wireless telecommunications provider in the United States.
• The company is broken down into three business segments which are: consumer, business, and media.
• The consumer group represents a company’s wireless and wireline businesses, including wireless wholesale.
• Verizon Business Group represents wireless and wireline enterprise, small and medium business, government businesses, wireline wholesale, and Verizon Connect.
• Verizon Media Group represents the media and advertising segment (AOL and Yahoo!).

7. What is Verizon’s Credo?

• The Credo describes Verizon’s culture and core values.

8. Who are Verizon’s Competitors?

• Verizon’s competitors are AT&T, T-Mobile, COX-Communications, Cricket Wireless, Century Link, and Comcast.

Verizon Behavioral Interview Questions

9. Tell me about a time you had to deliver bad news to a manager. How did you do it?

10. Can you tell us about a time when you felt overwhelmed? How did you manage?

11. Tell us about a time you had to deal with a difficult co-worker?

Additional Verison Interview Questions

12. What motivates you?

13. Where do you see yourself in five years?

• Look at jobs related to telecommunications or jobs on the Verizon website and find a position you can see yourself doing in five years.  This will make you sound like a good fit for Verizon.

14. What are your salary expectations?

• This is a stressful question because if you ask for too much, you will not get the job and if you ask for too little, they will gladly underpay you.
• Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that will discuss salary ranges.
• If you don’t know what to say, ask what the salary range is?  You can then counter with the high end of the range. 

15. Why is there a gap in your resume?

• Honesty is the best approach when answering this question. Being honest about your situation gives the employer a sense of integrity and confidence.

Questions to ask at the end of your Verizon Interview

16. Do you have any questions for us?

• What do you like best about working here?
• How would you describe your ideal candidate for this position?
• What about this position is the most important?
• How would you measure my success and what could I do to exceed your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

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Verizon Customer Service Interview Questions

17. What hours can you work?

• Try and be flexible when answering this question. The more relaxed you are with your hours, the better your chance of landing the job.
• State that you understand if you need to work on weekends and holidays. 

18. How was your attendance at your last job?

• Honesty is your best approach when answering this question as the interviewer may check your references.
• Emphasize that you understand the importance of starting your shift on time.

19. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• The customer’s questions are answered promptly.
• The staff has a passion for technology and listens to what the customer wants.

20. Are you passionate about technology?

• Verizon stores offer smartphones, tablets, and cable TV. Try and demonstrate what technologies you are currently using and follow up with the fact that you enjoy helping others with their technology needs.

21. How would you deal with a difficult customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.

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What to wear to a Verizon Interview

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Verizon Video Interview Questions and Answers

• If you have a Skype interview study the questions above and you will do fine.  The trick is to make sure you find a room that is clean with no distractions.   Remember to turn off your smartphone also.

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See Also

• Search for Jobs
• Sign up for Job Alerts

*Please note that we cannot guarantee specific questions asked on the interview. Also, note that we are not affiliated with the company mentioned in this post.