Wilko Interview Questions

If you are looking for Wilko Interview Questions you have come to the right place.

Wilko Ltd. is a British retailer that sells homewares and household goods.

To prepare for the interview we provided a few practice questions that will cover the following topics.

Wilko Interview Questions and Answers

1. Can you tell me about yourself?

• It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work for Wilko?

• State why you like Wilko and discuss why you think it is better than its competitors.
• Tell the interviewer if you are passionate about interior design or DIY projects.
• Say you would like a job that keeps you active.

3. Why should Wilko hire you?

Possible Answers are

• Mention any related work experience in customer service, home improvement, or retail.
• State you have excellent communication skills that allow you to work well with customers and other team members.
• Mention you work well under pressure.

4. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

Company Information

5. What can you tell us about Wilko?

About Wilko

• Wilko is a British retailer that sells homewares and household goods.
• The Wilko product range focuses on household essentials, including homewares, DIY, cleaning products, health and beauty lines, stationery, confectionery, pet products, and kitchen and bathroom goods.
• Wilko also offers private-label brands.
• The retailer is a family business that started as a single hardware store back in 1930.
• As of 2022, Wilko has over 400 stores.

Customer Service Interview Questions

6. How would you deal with a difficult customer?

1. Listen and let the customer vent.
2. Show the customer you care.
3. Don’t blame the customer or the company.
4. Try to solve the problem or find someone who can.
5. Don’t make promises you can’t keep.
6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

7. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

8. Why is customer service so important?

Great customer service can

• Increase customer loyalty.
• Grow the amount of money each customer spends per visit.
• Increase how often a customer buys from you.
• Generate positive word-of-mouth about your business.

9. Can you tell us when you went above and beyond for a customer?

• Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
• Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

Additional Interview Questions

10. How do you feel about standing on your feet for long periods?

• Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

11. What motivates you?

12. Why did you leave your last job?

13. If you could be an animal what would it be?

Possible Answers are

• Dogs show loyalty.
• Ants are hard workers and team players.
• Dolphins are smart.
• Elephants are strong.
• Gorilla is gentle but powerful, a good parent, and a good leader.

Wilko Values Questions

15. What are Wilko’s values?

• Be better everyday
• Pull together
• Respect each other
• Show we care
• Make it fun

Questions at the end of the Interview

16. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

What to Wear to a Wilko Interview

See Also

• The Interview Checklist
• General Interview Q&A
• The Behavioral Interview
• Search for Jobs