Westpac Interview Questions

If you are looking for Westpac Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview.

Here we will discuss how to successfully answer Westpac Job Interview Questions.

Please note that these are practice questions, and we are not affiliated with the company mentioned in this post.

Westpac Interview Questions and Answers

1. Can you tell us about yourself?

• While it’s acceptable to discuss your hobbies and interests during an interview, it’s best to keep such discussions brief. Instead, prioritize discussing related work experience as it can help you stand out from the competition.

2. Why do you want to work for Westpac?

Possible Answers are

• With Westpac being one of the “big 4 banks” in Australia you feel there will be lots of opportunities to learn and grow your career in banking.
• State why you feel Westpac is better than its competitors.

3. Why should Westpac hire you?

• Have a look at the job description, and find the key skills and experience required for the job. Reassure the interviewer that you have the skills and experience that are required to do the position. Note your answer needs to demonstrate that you are the solution to the employer’s problem (a vacancy on their team), and that you are the best person for the role.

4. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience you have that directly correlate with the job you are applying for. Therefore, review the job description and reassure the interviewer that you have the experience and skills to do the job.

5. What is your greatest weakness?

• You should not deny that you have a weakness or state strengths as a weakness (I am a perfectionist or I work too hard and neglect my friends and family). Instead, think of a weakness that is required but not critical for the job and state that as your weakness.
• When you state your weakness make sure you include what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.

Company Information

6. What can you tell us about Westpac?

About Westpac

• Westpac is an Australian Bank with headquarters in Sydney Australia.
• The bank provides a broad range of banking and financial services in consumer, business, and institutional banking and wealth management..
• Westpac is considered one of Australia’s four big banks, and one of the largest banks in New Zealand.
• They operate a unique portfolio of brands including Westpac, St.George, Bank of Melbourne, BankSA, BT, and RAMS.
• The bank was founded in 1817 as the Bank of New South Wales making it Australia’s oldest bank.
• Westpac is a shortened form for “Western” and “Pacific” with the mission to become a large bank in the Western Pacific.

7. Who are Westpac’s competitors?

• Its competitors are Commonwealth Bank of Australia, Australia and New Zealand Banking Group, and National Australia Bank. 

8. What are Westpac’s Values?

• Helpful – Passionate about providing a great customer experience
• Ethical – Trusted to do the right thing
• Leading Change – Determined to make it better and be better
• Performing – Accountable to get it done
• Simple – Inspired to keep it simple and easy

Additional Interview Questions

9. Why did you leave your last job?

The only answer to this question is to say that you have learned all you can from your last job and are looking for new opportunities to learn and grow in your career.

Here is a recommended answer:

• “I enjoyed my last job, however, I felt growth was minimal and I was no longer learning. I want to explore new challenges”.   

Don’t Say

• Anything negative about your former boss/employer.
• Complaints about the salary.
• You left on bad terms.

10. How did you find this job?

• Interviewers ask this question because they want to hire someone who is specific in their job hunt. Basically, employers want to hire someone who knows what they want. Therefore, state you have been actively monitoring jobs on the company’s website. Note you have to be honest when answering this question as they may already know how you applied for this position.

11. What motivates you?

Employers ask this question because they want to see your resiliency and determination in how you’ll handle challenges and setbacks.

Say

• Meeting deadlines, targets, or goals.
• Mentoring and coaching others.
• Learning new things.
• Coming up with creative ideas to improve something, or make something new.
• Working well as part of a team.
• Finding a way to solve a problem, or overcome a challenge.

Questions to ask at the end of the interview

12. Do you have any questions for us?

• What do you like best about working here?
• How would you describe your ideal candidate for this position?
• What about this position is the most important?
• How would you measure my success and what could I do to exceed your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Westpac Customer Service Interview Questions

13. Why do you want to work in customer service?

• State you feel you have excellent communication skills which will allow you to work well with customers.
• State you have strong listening skills which will allow you to help customers achieve their financial goals.
• Say you are a quick learner

14. What hours can you work?

• Try and be flexible when answering this question. The more relaxed you are with your hours, the better your chance of landing the job.
• State that you understand if you need to work on weekends and holidays. 

15. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what she needs.
• Customers are not waiting in line for long periods of time to get service.
• The staff is knowledgeable and able to answer any questions the customer has or direct the customer to the correct specialist.

16. How would you handle an upset customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.

17. Why do you believe customer service is so important?

Great customer service can

• Increase customer loyalty
• Grow the amount of money each customer spends per visit
• Increase how often a customer buys from you
• Generate positive word-of-mouth about your business

See Also

• Search for Jobs

*Please note that we cannot guarantee specific questions asked during the interview. Also, note that we are not affiliated with the company mentioned in this post.