If you are looking for Capital One Interview Questions you have come to the right place.
We all know interviews are stressful and competition is intense.
However, with a small amount of preparation, you can ace the Capital One Job Interview.
Here we will discuss Capital One Interview Questions and answers.
Capital One Interview Questions and Answers
What can you tell us about Capital One?
About Capital One
- Capital One is a bank specializing in credit cards, auto loans, and banking products.
- The head office is in McLean, Virginia.
- Capital One is the 10th largest bank in the U.S. based on deposits.
- Capital One conducts business in Canada, the United Kingdom, and the United States.
- As of 2016, Capital One is the fifth-largest issuer of credit cards and the fourth largest auto lender.
- In 2016, 62% of the company’s revenues were from credit cards, 26% were from consumer banking, 11% were from commercial banking, and 1% were from others.
- Capital One credit check application is called CreditWise.
DID YOU KNOW...
- According to Capital One’s annual report, they became the first bank in the United States to enter a comprehensive relationship with a public cloud provider Amazon Web Service (AWS). Capital One is regarded as one of the most cloud-capable enterprises in the world.
- The bank is in a position to completely exit its data centers near the end of 2020.
Tell us about yourself?
- It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience will put you ahead of the competition.
Why do you want to work for Capital One?
Possible Answers are
- State that you would like to grow your career in the banking industry and feel Capital One is a great place to do it.
- Say that you would love to work for a company that is ranked in Fortunes Top 100 companies to work for.
DID YOU KNOW…
There are many reasons to want to work at Captial One. Such as…
Capital One's Pledge to Social Justice for Black Communities
In June 2020, Capital One announced they were committing $10 million and establishing a dollar-for-dollar associate gift matching program
Capital One Awards
- Fortune – “100 Best Companies to Work For”
- Fortune – “100 Best Workplaces for Diversity”
- Fortune – “50 Best Places for Working Parents”
- Fortune – “World’s Most Admired Companies”
- Human Rights Campaign – “Best Places to Work for LGBTQ Equality” (perfect score)
- Disability Equality Index – “Best Place to Work” (perfect score)
Where do you see yourself in five years?
- You should probably say your career goals are in banking or at least related to banking.
- If you don’t know what to say then have a look at other jobs at Capital One and find a position you can see yourself doing in five years.
What is your greatest weakness?
Don’t Say
- You don’t have a weakness
- You can’t think of a weakness
- Something unrelated to the job
- State a weakness that is critical for the job.
Do Say
- Something related to the job
- Steps to improve your weakness
Example
My greatest weakness is I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.
What is your greatest strength?
This question is an invitation to explain why you are the best-qualified candidate for this job!
The answer should be broken down in three parts
- The Strength – state the strength
- Proof of the strength – an example of how you have used this strength.
- The strength’s relevance to THIS job.
Capital One Interview Process
- After you apply online Capital One will contact you and give you a video interview. The interview will more than likely be conducted using the video conference tool Zoom.
- The interview is a case interview. A case interview is a hypothetical business situation that is presented during an interview process to determine how a candidate thinks about a particular problem and how they would solve it.
What should I wear to a Capital One Interview?
Men
- Your best bet is to wear a suit and tie. You may feel overdressed if you’re not used to wearing them, but this is a bank so you need to dress formally or at the very least business casually.
- Choose a tie that matches your shirt and suit and avoid novelty ties.
- Dark socks are probably your best bet. You don’t want to be remembered as that guy with the brightly colored socks.
Women
- Since this is a bank women need to dress formally or at the very least business casually.
- If you wear a skirt, make sure it’s not too short or tight, and keep heels at a sensible height.
Colors
- Blue tells employers that you’re credible and trustworthy,
- Black shows leadership and is great if you’re going for a senior position.
- White shows you are organized and looking for a fresh start.
- Orange is the worst color to wear for a job interview, with it being linked to unprofessionalism.
Behavioral Interview Questions
How would you deal with an upset customer?
Don’t Say
- Blame the customer or the company.
- Make promises you can’t keep.
Do
- Listen and let the customer vent.
- Show the customer you care.
- Try to solve the problem or find someone who can.
Give an example of when you had a disagreement with your boss?
- For example, in my last job, I worked in retail, and I had a disagreement with my boss about the layout of several products. I wanted the layout one way and she wanted it another way. We had decided to try her way one week and my approach the next week and let the total amount of sales decide which one was better.
What would you do if you saw someone take a small amount of money from the bank?
- State you would report the individual to your manager.
Tell me about a time that you failed? How did you handle the situation?
It is okay to fail but make sure you tell the interviewer what you learned from the situation.
Example
While in college I wanted to obtain a certain grade point average (GPA). I had difficulty managing my course load and I didn’t manage to get the GPA I wanted. I took a course on time management and I am now able to better prioritize my work.
Capital One Customer Service Interview Questions
Before we begin, let’s first review the job description to find the skills and experience to work in customer service. If you know what the interviewer is looking for you will in a better position to answer the questions correctly.
At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Our service representatives are the face of our business. Your interaction with customers will be what they remember, what they talk about, and what they’ll love about Capital One. You’ll be a beacon of continuous improvement using customer feedback, observations and trends you notice in your day to day interactions to ensure we’re not just doing things because we’ve always done them that way. We want your input and feedback to ensure every customer leaves feeling like their interaction with you was seamless, easy and their problem got solved!
- Be the first point of contact for customers calling Capital One.
- You’ll help them with any customer issues you can fix. If you can’t fix it, ensure you transfer them to the correct department quickly and properly Inform customers on the details of their account, such as balance, due date, and minimum payment due.
- Assist customers to enroll in Capital One’s online banking platform and assist them through navigating the site update customer account information
- Help customers solve any issues or problems that may arise with their Capital one account
- Promote card benefits and retention efforts to ensure customers don’t close their accounts
- Interact with various Capital One departments from Fraud, Collections, Specialty Operations, and many others to resolve customer inquiries
- What do you need to be a Service Representative? If you love helping people, we want to hear from you! Whether you’ve worked at a bakery, grocery store, retail store, coffee shop or anywhere where you’ve genuinely enjoyed helping customers, you’re the right person for this role!
Experience
- Banking
- Customer Service
- Sales
Skills
- Attention to detail
- Math skills
- Verbal Communication
- People skills
- Documentation
Why do you want to work in customer service?
- Mention you feel that you have great communication skills and pay great attention to detail which will help when assisting with customers.
- Say you love helping people and the satisfaction you get from helping solve customers’ problems.
- State that you would like to grow your career in banking and feel Capital One is an excellent place to do it. Follow up with the fact that you are impressed Fortune ranked it in the Top 100 Best Companies to Work for.
- Say you would like a job that keeps you active and will enjoy the challenge of working under pressure.
Why should we hire you?
- If you have banking experience in banking, customer service, or sales discuss that first.
- Follow up with what you have studied in college, if it relates to the banking industry.
What does customer service mean to you?
Possible answer:
- The customer service representative is knowledgeable about products offered and can quickly and accurately answer any questions the customer has.
- The customer always receives friendly service.
- Customers are transferred to the correct department.
- Customers are informed about products that are helpful to them.
See Also
*Please note that we cannot guarantee specific questions asked on the interview. Also, note that we are not affiliated with the company mentioned in this post.