If you are looking for Progressive Interview Questions you have come to the right place.
We all know interviews are stressful and competition is intense.
However, with a small amount of preparation you can ace the interview at Progressive.
Here we will discuss Progressive Insurance Interview Questions and Answers.
Please note we are not affiliated with Progressive and cannot guarantee what questions will be asked.
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Progressive Interview Questions and Answers
1. Tell us about yourself?
- While it’s acceptable to discuss your hobbies and interests during an interview, it’s best to keep such discussions brief. Instead, prioritize discussing related work experience as it can help you stand out from the competition.
2. Why do you want to work at Progressive?
- Progressive’s position as the third-largest auto insurance carrier in the U.S. by market share, along with its status as the largest insurer of commercial vehicles, is truly impressive.
- The fact that Progressive has been ranked among Fortune’s ‘2023 100 Best Companies to Work for’ is remarkable. One can see that Progressive is committed to developing its employees, as highlighted on the Progressive website. Initiatives such as Own It (an internal career development hub), Tuition Assistance Reimbursement for eligible courses, and formal and informal mentorship opportunities demonstrate the dedication of Progressive toward developing its employees.
- Progressive’s dedication to the environment is evident. Initiatives such as reducing carbon emissions, minimizing paper consumption, and diverting waste from landfills demonstrate Progressive’s commitment to the environment.
3. What is your greatest strength?
- The best way to respond to this question is to describe the skills and experience you have that directly correlate with the job you are applying for. Therefore, review the job description and reassure the interviewer that you have the experience and skills to do the job.
4. What is your greatest weakness?
- You should not deny that you have a weakness or state strengths as a weakness (I am a perfectionist or I work too hard and neglect my friends and family). Instead, think of a weakness that is required but not critical for the job and state that as your weakness.
- When you state your weakness make sure you include what you are doing to overcome that weakness. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.
Progressive Company Information
5. What can you tell us about Progressive?
- Progressive is an American insurance company founded in 1937 by Joesph Lewis and Jack Green.
- The head office is in Mayfield Village, Ohio.
- Products include property insurance & protection, personal insurance & services (Health, Life, Travel, etc), Business Insurance, and Financial Services (Home Financing, Home Refinancing, Personal Loans, etc).
Progressive Cove Values
Integrity – We revere honesty and adhere to high ethical standards to gain the trust and confidence of our customers. We value transparency, encourage disclosing bad news, and welcome disagreement.
Golden Rule – We value and respect our differences, act with kindness and caring, and treat others as they want to be treated.
Objectives – We set ambitious goals and evaluate our performance by measuring what we achieve and how we achieve it. We’re committed to an inclusive and equitable workplace where rewards and promotion are based on results and ability.
Excellence – We strive to meet or exceed the expectations of our teammates, customers, partners, and investors by continuously improving and finding new ways to meet their needs.
Profit – We have a responsibility to ourselves, our customers, agents, and investors to be a profitable and enduring company by offering products and services consumers value.
6. Who are Progressive’s competitors?
- Progressives competitors are Allstate, StateFarm, Bristol West, Liberty Mutual, Chubb, Travelers, AIG, and Nationwide
Additional Interview Questions
7. Where do you see yourself in 5 years?
Tip! Having your career goals relate to the insurance industry or positions listed on Progressive’s website will make you sound like a good fit for the company and they won’t mind spending time and resources training you.
- Search for careers in the insurance industry and find a position you can see yourself doing in five years.
- Have a look at Progressive’s career website and find a position that you could see yourself doing in five years. For example, suppose you are applying for a developer position in Technology, then state you eventually want to become a project manager.
8. Why should we hire you?
When answering this question, consider the following tips:
- Be straightforward and confident about your abilities.
- Highlight the reasons why you are the right candidate.
- Express enthusiasm for why you want this job.
- Additionally, affirm your ability to work hard.
9. Name a time you disagreed with a coworker or manager and what was the outcome?
It is only natural to have occasional conflicts at work. The important thing is how you and your colleague came up with a positive outcome.
For example, in my last job, I worked in retail and was stocking shelves. While doing this, I was placing the items that I felt had the most marketing appeal at eye level.
My manager told me to place perishable products or merchandise with high-profit margins at a height that will be at eye level for an average person when stocking shelves.
When discussing this issue, I listened to what my manager was saying and did not argue. I understood my mistake and stocked shelves the way my manager wanted me to. I also felt I learned a valuable lesson in marketing.
10. What do you like most about your current or last job?
- Unfortunately, this can be a trick question as they may be looking for things you didn’t like in your last job.
- The best answer is to say that you enjoyed everything about your last job, however, you feel that you have learned all you can in that role and are now looking for new challenges.
Questions to ask at the end of the interview
11. Do you have any questions for us?
Most interview questions for progressive insurance will end by asking if you have any questions. Don’t be afraid to ask your own questions along the way.
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- What about this position is the most important?
- How would you measure my success and what could I do to exceed your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Progressive Claims Adjuster
Below are specific Progressive Claims Adjuster Interview Questions
What is a claims adjuster?
When a customer has an accident they make a claim to their insurance. When they make that claim over the phone they talk to a claims adjuster.
Depending on the role, claim adjusters perform a variety of tasks such as investigating accidents over the phone, managing the repair process for auto damage, or as subrogation specialists recovering payments over the phone.
How would you deal with an upset customer?
- Listen and let the customer vent.
- Show the customer you care.
- Don’t blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don’t make promises you can’t keep.
Tell us about a conflict you had at work and how did you resolve it?
It is only natural to have occasional conflicts at work. The important thing is how you and your colleague came up with a positive outcome.
For example, when I worked in retail, I stocked shelves and placed the items that I thought had the most marketing appeal at eye level.
My manager instructed me to put perishable products or merchandise with high-profit margins at eye level for an average person when stocking shelves.
While discussing this issue, I paid attention to what my manager said and did not argue. I admitted my mistake and stocked shelves the way my manager asked me to. I also felt I gained a valuable lesson in marketing.
Why should we hire you as a claims adjuster?
Possible Answers are
- Mention any related work experience that can help you as a claims adjuster. For example, explain how working as a customer service representative or a CSR for another insurance company would benefit you in this job.
- Highlight your calm demeanor and ability to work well under pressure, which will make the customer feel at ease.
- Showcase your excellent communication skills which will enable you to work well with customers.
Name a time when you had a conflict and what was the outcome?
It is only natural to have occasional conflicts at work. The important thing is how you and your colleague came up with a positive outcome.
For example, when I worked in retail, I stocked shelves and placed the items that I thought had the most marketing appeal at eye level.
My manager instructed me to put perishable products or merchandise with high-profit margins at eye level for an average person when stocking shelves.
While discussing this issue, I paid attention to what my manager said and did not argue. I admitted my mistake and stocked shelves the way my manager asked me to. I also felt I gained a valuable lesson in marketing.
See Also
*Please note that we cannot guarantee specific questions asked during the interview. Also, note that we are not affiliated with the company mentioned in this post.