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Marshalls Interview Questions

Interviews

Marshalls Interview Questions
Marshalls Interview Questions

If you are looking for Marshalls Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation, you can ace the interview.

Here we will discuss how to successfully answer potential interview questions at Marshalls.

Please note these are practice interview questions and we are not affiliated with the company mentioned in this post.

Marshalls Interview Questions and Answers

1. Can you tell me about yourself?

  • It’s okay to discuss your hobbies and interests; but, keep it brief. Try to focus on relevant work experience. Remember that having relevant work experience will put you ahead of the competition.

2. Why do you want to work at Marshalls?

  • Say. “I love the product and service at Marshalls, and because of this, I would be proud to represent them.”
  • Talk about the exceptional value Marshalls gives customers with quality brand names.
  • Mention why you think it is better than its competitors.

3. Why should Marshalls hire you?

  • Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.

4. What is your greatest weakness?

Don’t Say

  • You don’t have a weakness
  • You can’t think of a weakness
  • Something unrelated to the job
  • Do not state a weakness that is critical for the job

Do Say

  • Something related to the job
  • Steps to improve your weakness
Example

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

5. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

  1. The Strength – state the strength
  2. Proof of the strength – an example of how you have used this strength.
  3. The strength’s relevance to THIS job.

Company Information

6. What can you tell us about Marshalls?

  • Marshalls is an American retailer owned by TJX Companies.
  • The company is an off-price retailer which allows Marshalls to sell branded goods at a discount.
  • There are over 1000 stores in the U.S. There are Marshalls in Canada and Puerto Rico.
  • Marshalls Mega Store is a larger version of Marshalls.
  • Marshalls slogan is, “Your Surprise Is Waiting and Never Boring, Always Surprising”.
DID YOU KNOW...
DID YOU KNOW…
Marshalls is an off-price retailer. Off-price retailers buy large volumes of branded goods directly from the source. The off-price retail model relies on the purchase of over-produced, branded goods at a lower price, thus being able to sell to consumers at a discount compared to other stores which purchased an initial run.

7. Who are Marshalls competitors?

Customer Service Interview Questions

8. How would you deal with a difficult customer?

  1. Listen and let the customer vent.
  2. Show the customer you care.
  3. Don’t blame the customer or the company.
  4. Try to solve the problem or find someone who can.
  5. Don’t make promises you can’t keep.
  6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

9. Why is customer service so important?

Great customer service can

  • Increase customer loyalty.
  • Grow the amount of money each customer spends per visit.
  • Increase how often a customer buys from you.
  • Generate positive word-of-mouth about your business.

10. Can you tell us when you went above and beyond for a customer?

  • Customers love it when you go above and beyond for them, which will, in turn, generate more business. Try to think of a time when you went above and beyond for a customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Luckily, the restaurant next door had it and I got it for the customer.   
  • Here’s another example: I worked at a fast-food chain in my last job.  There was a senior citizen at the restaurant and he had finished his meal. The rain started, and he started to worry because he didn’t have an umbrella. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.

11. What is customer service to you?

  • The staff is friendly and always willing to help the customer find what he or she needs.
  • Customers are not waiting in line for long periods at checkout.
  • The store display is well-kept and presented with adequate inventory.

Additional Marshalls Interview Questions

12. What hours can you work?

  • The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
  • Let the interviewer know if you can work on weekends and holidays.

13. How was your attendance at your last job?

  • Be honest when answering this question as the interviewer may check references.
  • Emphasize that you understand the importance of starting your shift on time.

14. How do you feel about standing for long periods?

  • Most jobs in retail will require you to work on your feet for long periods. Tell the interviewer you do not have a problem with this. Wear comfortable, well-fitting shoes with low heels, maintain good posture, and stay hydrated.

15. Why did you leave your last job?

Interviewers ask this question for the following reasons.

  • Did you leave for a good reason?
  • Did you leave voluntarily?
  • Did you leave on good terms?
  • What are your work values?

Here is a sample response

“I enjoyed my last job at Company XYZ, however, I felt growth was minimal and I was no longer learning. I want to explore new challenges”.

Questions to ask at the End of the Interview

16. Do you have any questions for us?

  • What do you like best about working here?
  • How do you describe your ideal candidate for this position?
  • What about this position is the most important?
  • How do you measure my success, and what could I do to meet your expectations?
  • Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
  • What opportunities will I have to learn and grow?

Top Marshalls Merchandise Associate Interview Questions

  • Discuss any retail customer service experience you have.
  • How would you deal with a difficult customer?
  • What hours can you work?
  • Why did you leave your last job?
  • Discuss any experience you have had in managing inventory or preparing merchandise for the sales floor.

How do I prepare for a Marshalls interview?

  • Learn as much as possible about the company and ask yourself why you want to work there. Why would you rather work at Marshalls than any other retailer?
  • Review potential interview questions and think about how you will answer them.
  • Think about where you see yourself in the future. Marshalls prefers to hire people whose career goals align with the retail industry.  Perhaps you want to become a retail manager.  Note if you want to work at Marshalls to pay for your education that is fine but make sure you demonstrate that you are committed to working there for more than a few months.
  • Know where you are going and how long it takes to get there. Go online and work out the easiest way, then add extra time so you arrive on time. The last thing you want is to be late.

Marshalls Hiring Process

  • The hiring process at Marshalls is fairly standard. Following the interview, candidates undergo a background check and may be required to take a drug test.

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