JOANN Interview Questions

If you are looking for Joann Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with preparation you can ace the interview.

Here we will discuss practice questions at JOANN Fabric and Craft Stores.

JOANN Interview Questions and Answers

1. Can you tell me about your previous work experience?

• Discuss related work experience (customer service, retail, arts and crafts) first and unrelated work experience second. Remember having related work experience will put you ahead of the competition.
• If you don’t have any work experience tell them you have been focusing on school and now you are ready to prove yourself in the workforce.

2. Why do you want to work at JOANN Stores?

• State your passion for crafts that allows you to help and inspire customers with their crafting needs. Mention you have strong communication skills that will allow you to provide excellent customer service. Finally, state you pay great attention to detail which will help with the presentation and store layout.
• State your ability to inspire customers, your communication skills, and your ability to pay great attention to detail will help JOANN achieve its vision to “Be the inspirational leader that helps everyone find their Happy Place through superior assortments, presentation, and service”.

3. Why should JOANN Stores hire you?

• Look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to show that you are the solution to the employer’s problem (a vacancy on their team) and that you are the best person for the role.

4. What hours can you work?

• The more flexible you are with your hours, the better your chance of getting hired, so be flexible!
• Let the interviewer know if you can work on weekends and holidays.

5. What is your greatest strength?

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

1. The Strength – state the strength
2. Proof of the strength – an example of how you have used this strength.
3. The strength’s relevance to THIS job.

Company Information

6. What can you tell us about JOANN Stores?

About JOANN

• JOANN is a specialty retailer of crafts and fabrics with headquarters in Hudson, Ohio. 
• As of 2024, JOANN boasts approximately 850 stores across 49 states and is an industry-leading e-commerce business.
• Three immigrant families founded JOANN stores in Cleveland, Ohio in 1943.
• The store’s name was created by combining the names of the daughters from both families: Joan and Jacqueline Ann. 
• In 2018, Jo-Ann Stores rebranded to “Joann” to move beyond fabrics and encompass more craft.
• Joann is now a publicly traded company on the NASDAQ stock exchange.

Additional Interview Questions

7. What motivates you?

8. How did you find this job?

• Interviewers ask this question because they want to hire someone specific in their job hunt.
• Employers want to hire someone who knows what they want. Therefore, state you have been actively monitoring jobs on the company’s website and are happy to get the interview.
• Note you have to be honest when answering this question as they may already know how you applied for this position.

9. How would you deal with a difficult customer?

1. Listen and let the customer vent.
2. Show the customer you care.
3. Don’t blame the customer or the company.
4. Try to solve the problem or find someone who can.
5. Don’t make promises you can’t keep.
6. Finally, it is important not to take it personally.  If you get upset you will take it on future customers.

10. How would you define excellent customer service?

• The staff is friendly and always willing to help the customer find what he or she needs.
• Customers are not waiting in line for long periods at checkout.
• The store display is well-kept and presented with adequate inventory.

11. Why is there a gap in your resume?

• The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

12. If you could be one animal what would it be?

Possible Answers are

• Dogs show loyalty.
• Ants are hard workers and team players.
• Dolphins are smart.
• Elephants are strong.
• Gorilla is gentle but powerful, a good parent, and a good leader.

13. Why did you leave your last job?

14. Who are our competitors?

• JOANN’s competitors include Michaels, Hobby Lobby, Walmart, and Target.

15. Do you have any questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

What should I wear to JoAnn’s interview?

Joann Hiring Process

• The hiring process at Joann is straightforward.  After you apply online you will be given an interview with the hiring manager.   Joann stores Privacy Policy discusses performing background checks.

See Also

• 101 Great Answers to the Toughest Interview Questions (affiliate)
• The Interview Checklist
• General Interview Q&A
• The Behavioral Interview
• Interview Tips
• Search for Jobs